The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Maria S.08-06-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
First time in many years I am not giving it a 5 star rating. Reason: I was not overly impressed by the (new to me) customer service consultant working with me. He did not seem to listen to my 2 issues. one was to reset the warning light (SOS notification not available). Maybe it cannot be reset, but then he should have commented on it. Secondly, I told him that hot air is blowing out of the front left and rear seat vents when the climate control is shut off. He told me the A/C was working fine which I knew and which was not the concern.
Jason S.08-04-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Very happy and impressed with the level of care Tim’s team was able to achieve. Great work !
Patricia D.08-02-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Everyone who waited on me from DJ at the door to Shawn and the man who checked me in (Sorry I didn’t get his name) was knowledgeable, attentive, courteous and considerate.
Arthur F.08-02-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Adam D.08-02-2025
TYPE:ServiceMODEL:ID.4YEAR:2024
Patrick has always been great. This last time when I cam to pick up my ID.4 the back seat and carpet were all removed still when they gave me the vehicle. It was fixed pretty quickly, but it was. A bit shocking when I went to get into the vehicle and found it all opened up inside still.
Amy W.08-01-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
My service appt was seamless thanks to Patrick! He called me and kept me abreast of timing.
