The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
I worked with Eric Kaminski. He knows his stuff and was very helpful in helping me navigate through the process of buying a new vehicle. I also appreciate the time he took to show me the technology that the new vehicle comes equipped with.
TYPE:ServiceMODEL:AtlasYEAR:2021
The folks who work there are so professional and nice!
TYPE:SalesMODEL:TaosYEAR:2024
My sales person was incredibly helpful and friendly. The experience was straight forward. No car sales games or pressure. I believe I received a very fair deal.
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2023
Our Atlas was serviced back in October. Aside from seeking an inspection sticker and routine service, it was noticed that there was an oil leak. At the time of service, I was told that they were unable to do an inspection sticker because of the issue. My Massachusetts inspection sticker was due at the beginning of November. My understanding is that there is a part on backorder, but it’s been several weeks now. I am currently driving around on an expired Inspection sticker. Aside from that, I’ve had oil leaking in my driveway and as a result, I’m now parking on the lawn of my house. I understand that parts can be on backorder, but the fact that I’m leaking oil and unable to get an inspection sticker is growing more unsettling. I called and spoke with Sean from the service department and asked about a loaner while waiting for the part to come in, but was told that it is not a possibility. When purchasing the vehicle, I also purchased an extended warranty. I purchased this for peace of mind. Although this issue is covered through the original warranty, it’s disappointing that I’ve paid for a product and continue to to pay for a product that is now inconveniencing me and my family. I’m going to soon go and attempt to get an inspection sticker elsewhere and hope it passes. If not, I’ll be driving around with a rejected sticker because Volkswagen has been unable to get the needed part. To note, this is the third vehicle that I’ve purchased from this particular dealership, and fifth Volkswagen in total that I’ve owned.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
Patrick was perfect!!!
TYPE:ServiceMODEL:JettaYEAR:2021
The work was done in a reasonable time. I bought the car used and wanted to make sure it was in good shape.