TYPE:ServiceMODEL:ID.4YEAR:2023
The service was done on time, as promised. I really appreciated the loaner car (it was a long service). (This was for a recall we were waiting on parts since January -- not the dealership's fault!)
Average Score (355 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
In and out with out an appointment
TYPE:SalesMODEL:ID.4YEAR:2025
This is the second vehicle that I have purchased from Minuteman VW. I especially appreciate that the sales manager, Tim Pullo, took the time to explain and discuss the current overall market for electric vehicles and the impact that might have on my purchase. The sale representative, Apur Dave, was very helpful with the details of EVs vs conventional vehicles. I met with him a week after the sale for a session to flush out the operational details of the vehicle.
TYPE:ServiceMODEL:JettaYEAR:2019
1) Patrick is just so energetic and pleasant to deal with. 2) The video from the mechanic showing the parts of the car and their status was super helpful. 3) The whole process with smooth, integrating text, email, video, phone.
TYPE:ServiceMODEL:TiguanYEAR:2022
First time in many years I am not giving it a 5 star rating. Reason: I was not overly impressed by the (new to me) customer service consultant working with me. He did not seem to listen to my 2 issues. one was to reset the warning light (SOS notification not available). Maybe it cannot be reset, but then he should have commented on it. Secondly, I told him that hot air is blowing out of the front left and rear seat vents when the climate control is shut off. He told me the A/C was working fine which I knew and which was not the concern.
TYPE:ServiceMODEL:AtlasYEAR:2024
Very happy and impressed with the level of care Tim’s team was able to achieve. Great work !
TYPE:ServiceMODEL:TiguanYEAR:2022
Everyone who waited on me from DJ at the door to Shawn and the man who checked me in (Sorry I didn’t get his name) was knowledgeable, attentive, courteous and considerate.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:ID.4YEAR:2024
Patrick has always been great. This last time when I cam to pick up my ID.4 the back seat and carpet were all removed still when they gave me the vehicle. It was fixed pretty quickly, but it was. A bit shocking when I went to get into the vehicle and found it all opened up inside still.
TYPE:ServiceMODEL:TiguanYEAR:2022
My service appt was seamless thanks to Patrick! He called me and kept me abreast of timing.